Reading module
Slide 1 of 10
Overview & Representing On Site
- While working a job for On Site Aircraft Service, you are acting as the face of the company.
- Every interaction — whether in person, over the phone, or by email — shapes how customers and potential customers view us.
- All employees communicating with customers must do so in a professional, clear, and confident manner.
Foundations
Customer Service
Communication
SOP
Professionalism
OSAS Professional Communications TM-003
Standards for representing On Site Aircraft Service in person, over the phone, and via email. Covers first impressions, active listening, voicemail etiquette, email formatting, and handling difficult customer situations.
0 viewsOct 7, 2026Read & Quiz
Systems & tools used
- Phone
- Email client
- Business cards
- Job notes
SOP & compliance notes
- Notify your supervisor immediately when a job develops complications affecting scope, timeline, or cost