Customer Service Desk

Professional communication standards, customer portal, Alpha Wingman AOG operator workflow, and customer-facing interactions.

3 modules•38 min of content

Read & Quiz

Foundations

Customer Service Desk

OSAS Professional Communications TM-003

Standards for representing On Site Aircraft Service in person, over the phone, and via email. Covers first impressions, active listening, voicemail etiquette, email formatting, and handling difficult customer situations.

Read

Foundations

Optional

Customer Service Desk

Quantum MX: Using the Customer Portal

Complete guide to Customer Portal operations: updating hobbs/tach meters, reviewing maintenance status, generating PDF dispatch sheets, password setup, email reminder tempos, and Airbly flight telemetry integration.

11:14

Foundations

Optional

Customer Service Desk

Alpha Wingman AOG Basics

Operator tutorial on registering an account, registering aircraft, submitting requests for quote, reviewing provider responses and messages, inspecting vendor profiles, and leaving provider reviews.

235

Other categories

Quantum MX Shop Management System Estimating & Quoting Parts & Inventory Ramp & Ground Safety Training & Qualifications Quality & Compliance Field Operations & AOG Support Avionics Training Credentials & Badging