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Purpose of the AOG SOP
- On Site Aircraft Service uses and maintains a variety of SOPs for the different types of work it performs.
- These SOPs are used as job aids to help us stand out as a quick-responding, communicative company with highly skilled, knowledgeable technicians.
- Our technicians provide excellent, reliable, and friendly service that goes the extra mile.
- When contacted by a Customer for proposed support, follow this workflow from the first call through final aircraft securing.
Foundations
AOG
Field Operations
SOP
Customer Communication
AOG Support SOP
The end-to-end On Site AOG (Aircraft on Ground) support workflow — from the initial customer call through RTS and aircraft securing. Covers work authorization & credit card pre-auth for non-regular customers, the Lead Tech as POC, on-site arrival notification, troubleshooting resources, the 2–4 hour customer update cadence, the RTS package contents, and the final walkaround / secure procedure.
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Systems & tools used
- Work Authorization form
- Credit Card Authorization
- Quantum MX (Work Order)
- mx@osas.aero email
- Aircraft Maintenance Manual
SOP & compliance notes
- Ensure mx@osas.aero is cc'd on all correspondence
- Never stop learning — enlist troubleshooting help (MDC downloads, B3 codes, Aries downloads, tech support) to determine the probable cause